Exchange, Refund and Return policy

At Sherun Beauty, we are committed to providing our customers with the best possible shopping experience. We understand that sometimes things don't work out, and we want to make sure that you are completely satisfied with your purchase. That's why we have a flexible exchange, refund, and return policy that is designed to meet your needs.

EXCHANGE POLICY: If for any reason you are not satisfied with your purchase, we are happy to offer an exchange within 14 days of the purchase date. The product must be in its original packaging and condition with all tags attached. To initiate an exchange, please contact our customer service team, and we will provide you with further instructions.

At Sherun Beauty, we understand that purchasing products online can be challenging. We strive to provide you with accurate product descriptions, images, and specifications to help you make informed purchase decisions. However, if you receive a product that is not what you expected or does not meet your needs, we want to ensure that you have the option to exchange it for something that works better for you.

REFUND POLICY: We take pride in the quality of our products, and we want you to be completely satisfied with your purchase. If you receive a defective or damaged product, we will provide a full refund or exchange within 14 days of the purchase date. To request a refund, please contact our customer service team with photos of the defective or damaged product, and we will issue a full refund or exchange.

We understand that receiving a damaged or defective product can be frustrating, and we want to make the refund process as easy as possible for you. Our customer service team is here to assist you every step of the way, and we will do everything we can to make sure that you are satisfied with your purchase.

RETURN POLICY: We accept returns for most of our products within 30 days of the purchase date. The product must be in its original packaging and condition with all tags attached. Shipping charges are non-refundable, and customers are responsible for the cost of return shipping. To initiate a return, please contact our customer service team, and we will provide you with further instructions.

We understand that sometimes products may not meet your expectations or may not work as intended. We want you to be completely satisfied with your purchase, which is why we offer a flexible return policy. Whether you are looking to exchange a product or get a refund, our customer service team is here to help you every step of the way.

Please note that we do not accept returns or exchanges on the following items:

• Clearance items
• Products that have been opened or used
• Personalized items
• Gift cards

We reserve the right to refuse any exchange, refund, or return that does not meet our policy requirements. Our goal is to provide you with the best possible shopping experience, and we will do everything we can to ensure your satisfaction.

If you have any questions or concerns about our exchange, refund, and return policy, please do not hesitate to contact our customer service team. We are always here to help!